Latin American airline Avianca wanted to mitigate the high risks and excessive costs of managing daily cash transactions. With no centralized system in place, the airline was experiencing inefficiencies and unnecessary expenditure when it came to processing travel expenses for employees and crewmembers, petty cash and passenger disbursements.
Working with client issuer, Servitebca Peru we created a new industry-specific solution that brought these airline payments into one convenient system. This allowed the company to directly disburse funds to personnel, crewmembers and passengers, 24 hours a day. To achieve this, we created a multi-level architecture that enabled the airline’s holding group to manage programs for each of its companies. Employees and crewmembers were able to effortlessly make purchases for meals, ground transportation and entry/exit related airport taxes, among others. Treasury personnel could also load, approve and execute passenger disbursements in different currencies, as well as receive payment notifications and view account activity via a mobile app. The solution also allowed Avianca to set criteria restrictions for individual user accounts, such as merchant category and transaction type.
By delivering a system that allowed Avianca to electronically manage travel expenses, petty cash and passenger disbursements, Servitebca Peru helped the airline replace expensive, logistically demanding processes with streamlined digital tools that maximized cash management. Avianca saw a significant significant in user satisfaction and productivity. The solution also provided accounting teams ERP integration and improved visibility over all related payments.